PRIVACY POLICY

Last Updated: December 18, 2025

Cultural Care Collective Ltd (ACN 686 331 064), a registered Public Benevolent Institution with the Australian Charities and Not-for-profits Commission (ACNC) ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://carecollective.com.au (the "Website"), make a donation, or interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect:

Contact details: Name, email, phone, postcode (e.g., for newsletters or donations).
Donation information: Payment details (processed securely by third-party providers like Stripe – we do not store card numbers).
Sensitive information: Health data (e.g., HIV status) only if you voluntarily share it (e.g., in stories or contact forms) – with your explicit consent.
Website usage: IP address, browser type, pages visited (via cookies/analytics).

2. How We Collect Information

Directly from you (forms, donations, emails).
Automatically (cookies, Google Analytics).
From third parties (payment processors, social media if you share content).

3. How We Use Your Information

To process donations and issue receipts.
To send updates, newsletters, or impact reports (you can unsubscribe anytime).
To improve the Website and our programs.
To share stories (only with explicit consent via release forms).
For ACNC/ATO compliance and reporting.

We will not sell your information or use it for unrelated purposes.

4. Disclosure of Information

We may share with:

Service providers (e.g., payment processors, email tools like Mailchimp).
Regulators (ACNC, ATO) as required.
Partners for joint programs (only with consent).

Sensitive information (e.g., health/HIV status) is only disclosed with your express consent.

5. Security

We take reasonable steps (encryption, secure servers) to protect your data under APP 11. If a notifiable data breach occurs, we will notify you and the Office of the Australian Information Commissioner.

6. Cookies & Analytics

We use cookies for functionality and Google Analytics for usage insights. You can manage cookies in your browser.

7. Your Rights (APPs 12–13)

You can:

Access or correct your information.
Withdraw consent (e.g., unsubscribe).
Request deletion (subject to legal obligations).

8. Children

We do not knowingly collect data from children under 16 without parental consent.

9. Changes to This Policy

We may update this Policy – changes posted here with new date.

10. Contact Us

Email: info@carecollective.com.au Postal: PO Box 425, Wallsend, NSW, 2286, Australia

Thank you for trusting us with your information as we work to reduce HIV stigma in immigrant communities.